Privacy Policy

At Emirates Cellular Networks LLC, we are committed to protecting your privacy and ensuring the security of your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our online platform and services. We comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws to ensure your data is handled responsibly and transparently.

Information We Collect
We collect personal information that you provide to us directly when using our services, such as your name, contact details, identification information, and account details. Additionally, we may gather technical data automatically when you access our online platform, including IP addresses, browser type, device information, usage data, and location information relevant to providing mobile network coverage and services.

Use of Your Information
Your personal data is used to:
- Provide, manage, and improve our telecommunications and cellular services, including mobile voice and data services, SIM card provisioning, 4G/5G network access, business connectivity, IoT connectivity, and mobile broadband.
- Administer customer support and respond to inquiries or requests.
- Communicate important updates regarding services, changes to policies, and regulatory information.
- Detect, prevent, and address technical issues, fraud, or unauthorized access to your account or our systems.
- Comply with legal obligations and regulatory requirements applicable to telecommunications providers.

Legal Basis for Processing
Where applicable under GDPR, we process your personal information on the following lawful bases: consent, performance of a contract, compliance with a legal obligation, protection of vital interests, public interest, and legitimate interests pursued by Emirates Cellular Networks LLC.

Data Sharing and Disclosure
We do not sell your personal information to third parties. Your data may be shared with:
- Authorized service providers and partners who assist in delivering our services under strict confidentiality arrangements.
- Regulatory authorities or law enforcement agencies when required by law or to protect our legal rights or the rights of others.
- Any successor entity if Emirates Cellular Networks LLC undergoes a merger, acquisition, or sale of assets.

Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. After this period, your information will be securely deleted or anonymized.

Your Rights
Under applicable data protection laws, you may have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate or incomplete data.
- Request erasure of your personal data under certain conditions.
- Object to processing or request restriction of processing in specific circumstances.
- Withdraw consent where processing is based on consent, without affecting the lawfulness of past processing.
- Data portability to receive your information in a structured, commonly used, and machine-readable format.
To exercise these rights, please contact us through the provided physical address. We will respond to your requests in accordance with applicable laws.

Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include secure data storage, encryption, access controls, and regular security assessments.

Cookies and Tracking Technologies
Our online platform uses cookies and similar tracking technologies to enhance user experience, analyze usage patterns, and provide tailored content and advertisements. You may manage cookie preferences through your browser settings or by following the instructions provided within our platform.

International Data Transfers
As a company operating within the UAE, some of your personal data may be transferred to, stored, or processed in countries outside your country of residence. Where transfers occur, we ensure appropriate safeguards are in place to protect your data according to applicable data protection laws.

Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children without parental consent. If we become aware that we have collected information from a child without proper consent, we will take steps to delete this information promptly.

Updates to This Privacy Policy
We may update this privacy policy periodically to reflect changes in our practices, regulatory requirements, or service offerings. We encourage you to review this policy regularly to stay informed about how we protect your information.

Contact Information
If you have questions or concerns about this privacy policy or our data practices, you can contact us at:

Emirates Cellular Networks LLC
55 Al Zahra Street, Floor 10
Dubai, Dubai Emirate
Dubai 00055
UAE

We are dedicated to safeguarding your privacy and ensuring your trust while delivering reliable telecommunications and cellular services.